When will my order ship?
Your order will ship within 2 days from the time you place the order.
Within the 48 contiguous states, orders are processed within 48 hours of receipt and shipped standard delivery(See Chart Below) to arrive in 3 to 5 business days after processing. For shipments to Alaska and Hawaii add $6.95 to the standard rate. We currently do not ship internationally.
| Standard Delivery Charges |
| Order Total |
Shipping Total |
| Up to $15.00 |
$6.95 |
| $15.01 to $25.00 |
$8.50 |
| $25.01 to $35.00 |
$10.50 |
| $35.01 to $50.00 |
$12.50 |
| $50.01 to $75.00 |
$15.00 |
| $75.01 to $100.00 |
$17.00 |
| $100.01 to $125.00 |
$19.00 |
| $125.01 to $150.00 |
$21.00 |
| $150.01 and over |
15% of cost |
Premium Delivery
For an extra charge of $15 per address, we can arrange for a rush delivery to most destinations. With a rush delivery, you will receive your purchase within 2 business days after the order is processed. Note: Rush deliveries are not available for some oversize items or for items shipped outside of the contiguous 48 states.
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Contacting us
You can contact customer service in
regards to an order by emailing:
service@joanandrobb.com.
Is Your Website Safe?
Yes, we use 128-bit Secure Socket Layer technology to securely encrypt your personal and payment information.
Privacy Policy
Your information will not be sold or shared. We will only use your information to contact you ourselves.
Return Policy
Joan and Robb will gladly replace or refund your purchase within 30 days of receipt if you are not completely satisfied.
Simply mail the merchandise to:
Imperfect Partners Inc.
10001 Minnetonka Blvd.
Minnetonka, MN 55305
Please include a copy of your receipt with a letter that provides the following information:
- Name
- Address
- Phone Number
- Email Address
- Order Number
- Item Description/Name
- Reason for Return
- Action to be take upon return(Refund or Replacement)
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